The E-Myth Philosophy
May 15
I’m reading the e-myth and trying to systematize everything in my business. In the pursuit of a balanced life, I want to be able to take time for vacations, long weekends etc.. without the fear of losing business or the expense of having to cover all my overhead without any income. As a small business owner, it can be scary to leave your business to someone else and you’re never quite free of the demands of your business. Whether it’s to put out a fire here and there or to double check a receipt or to handle an emergency, you, as the main boss, are always the one employees will go to first.
To help aleviate this, I’m starting to write a manual of how we do things here at the office.
So far, we have the following entries:
1. How to answer the phone when someone calls
2. How to greet a new patient when they walk into the office
3. The process of getting x-rays, and records
4. The process of talking to the patient and making diagnosis for the doctor (me)
5. How we review insurance estimates and payment options
6. The different instruments and setups needed for each procedure
That’s it for now. If I can manage to structure and implement each of these, I will be able to hire more staff and they will run the business just as I would in my absence. I’m still learning and trying to perfect this process. It is actually kind of fun to sit down and go over your systems. It has helped me improve redundancies and has made the staff more accountable to what needs to be done.
Pursuing a balanced life is not easy, especially when you enjoy both your work and your home life.
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